Support

Have an issue that you need fixed? Check the FAQ below, or you can contact us and we'll get you squared away!

We ship most domestic packages through the UPS or FedEx, and internationally via DHL or FedEx. The further you live from China, the longer your package may take to arrive, basically takes 7-10days to arrive, sometimes the custom clearance might takes more time.
We are closed on weekends, holidays, and other rare occasions. We may post a notice on our website if orders will take longer than usual to ship.
If you have an issue or concern about a delivery, please contact your local post office or courier.
Requests which require shipment of a physical item (including replacements and exchanges) may take up to a week to fulfill. We appreciate your understanding.